Calls are answered, schedules stay full, claims are tracked, and pending treatment is followed through, keeping revenue protected and daily operations steady without adding in-office headcount.
Combining State-of-the-art technology, robotics artificial intelligence and highly trained Remote Dental® Assistants to give dentists back control of their time, profitability, and practice.
Combining State-of-the-art technology, robotics artificial intelligence and highly trained remote dental® assistants to give dentists back control of their time, profitability, and practice.
Dr. Angela Leung shares her journey from endodontist to leading a modern endo-implant practice, using Remote Dental® VAs to tackle staffing challenges and innovate patient care.
Nicholas: My name is Nicolas and today I’m joined by Dr. Angela Leung, dentist and a practice owner in South San Francisco. Dr. Leung, thanks for being here.
Dr. Angela Leung: Thank you for inviting me.
Nicholas: To start this simple, what’s the quick story of how you got into dentistry.
Dr. Angela Leung: Well, you know we were trying to pick a profession that would work with the lifestyle that, I would like to work in. And dentistry was good fit. And then I came out pretty much practicing as a full-time endodontist. Now over the years, dentistry has change and evolved implants became really huge in the early two-thousand. so I was, certainly one of the first early adopters as an endodontist getting into implant dentistry. So fascinating in terms of how implants work. I combined that into my practice. Our practice has evolved from a full-time endo practice to a full-time endo implant practice. Obviously we work a lot with a general dentists. There’s such high demand and as the world has changed, full large implants became really one of the mainstreams. So the practice have morphed into now a full-time or full-service practice but the emphasis is obviously on dental implants, as well as still… endodontics, as that’s my original specialty
Nicholas: I would to touch more on one of your biggest accomplishments and the remote dental VA’s. Could you say more about that?
Dr. Angela Leung: In the dental practices in the US, I think a lot of us have issues with staffing. In fact it’s more like an epidemic in the US. So it’s tough because the staff demand higher and higher wages but they really don’t have the skillsets to really substantiate what they’re asking for. And so most of the dental practices that I know throughout the country really have problems getting good staff members that are knowledgeable. So I’m no exception. I was in the same category as other dentists. I was determined to find a solution because I was experience the same stress level, the same chaos as everybody else. And they can remote in and they can serve as my front desk talking to patients live, from speaking to them, scheduling their appointments, collecting payments, whatever a typical front desk can do. In addition, I added the use of robotics. And we use robotics, same concept where we can get any assistance remote in. They could be in the back office, in the operators with me. Creating plans, doing period charting, doing anything a typical dental assistant can do administratively. So it really revolutionized, really, and transformed my practice from, my God, there’s high turnovers, people are not showing up for work, to now I have no stress. I have dependable staff. The office pretty much runs automatically All the way to helping them, building insurances and helping them understand how their particular policy works. it sucks up a lot of our time, to be honest. But that’s the US system and that’s just how things are at this stage.
Delegate time-consuming front-office tasks to trained virtual dental assistants and give your team room to breathe.
Faster response times so urgent needs never slip through patient inquiry handled.
Fewer no-shows, more chair time. Reminders and rescheduling keep your schedule full.
Minimize delays and maintain a steady, reliable, consistent flow of revenue.
Treatment acceptance, post-op check-ins, and reactivation handled consistently.
Records cleanup, forms routing, task lists, and all the "small stuff" that adds up.
RD-28 is an AI-powered dental robotics assistant designed to reduce repetitive front-desk strain and support patient engagement working alongside dental virtual assistants to handle routine tasks without adding more interruptions to your clinical day. It can move through your clinic and support real-time interaction through its screen, so your team stays focused and clients still feel seen.
Virtual Assistant: Hi, Ms. Mine.
Staff (Mine): Hello.
Virtual Assistant: Thank you, here you go.
Dr. Leung: Hold on, let me see.
─── BENEFITS OF RD-28 ───
At Remote Dental® Virtual Assistant Services (Remote Dental® VAS), we help dentists save time and reduce stress by outsourcing key tasks like:
Founded by Dr. Angela Leung, Endodontist, with 6+ years of VA experience, our service is designed to increase efficiency while improving patient care.
OUR SOLUTIONS
Remote Dental® VAs support US dental and group practices with trained virtual assistants who reduce admin strain and handle scheduling, billing, and insurance follow-ups.
Our trained Dental VAs integrate directly into your systems and operate like an extension of your in-office team.
Calls are answered, schedules stay full, claims are tracked, and pending treatment is followed through, keeping revenue protected and daily operations steady without adding in-office headcount.
A study of dental clinic scheduling data found that 38.97% of dental appointments ended in a no-show. That rate climbed to 49.79% nearly half of all scheduled visits when the lead time between booking and the appointment exceeded five days. These findings show that scheduling speed and consistent follow-up have a direct, measurable effect on whether patients actually show up. Remote Dental® VAs help close this gap by managing scheduling, confirmations, and recall outreach so fewer appointments are lost to long wait times or missed communication.
Research Resources:
We offer virtual dental assistant coverage for: pediatric dentistry, general dentistry, orthodontics, periodontics, endodontics, oral and maxillofacial surgery, cosmetic dentistry, and prosthodontics.
If your office has a specialty-specific flow (referrals, sedation days, surgery blocks, aligner starts), we’ll map that first then choose what gets handed off.
Not all staffing solutions are created equal. See how a Remote Dental® Virtual Assistant compares with hiring an in-house employee or a general virtual assistant, so you can choose the option that best fits your practice’s goals and workflow.
| Feature | Remote Dental® VA | Traditional Hire | Generic VA |
|---|---|---|---|
| Dental Industry Experience | ✅ | ⚠️ Depends | ❌ |
| HIPAA Awareness | ✅ | ✅ | ⚠️ |
| Insurance Verification | ✅ | ⚠️ | ❌ |
| Treatment Follow-ups | ✅ | ⚠️ | ❌ |
| Appointment Scheduling | ✅ | ✅ | ✅ |
| Dental Software Experience | ✅ | ⚠️ | ❌ |
| Dedicated Assistant | ✅ | ✅ | ❌ |
| Hiring Speed | Fast | Slow | Medium |
Our Remote Dental VAs are trained specifically for dental practices so you spend less time training and more time growing your practice.
You want to focus on dentistry and patient care, but you’re stuck handling scheduling, billing, insurance paperwork, and patient calls. That eats into clinical hours and slows down your growth.
Front desk and staff are swamped patient no-shows, forgotten follow-ups, delayed insurance claims, and chaotic scheduling make the day stressful. Consistency and quality suffer when your core people are overloaded.
General remote help isn’t enough. You need a VA who understands dental workflows, insurance & billing, scheduling, patient communication someone reliable, and integrated with your systems.
If any of this sounds familiar, it might be time for a better solution.
1. Tell us what you need
Tell us what tasks you want off your plate. We match you with skilled, HIPAA-compliant Dental VAs trained in scheduling, billing, insurance, and patient support.
2. Review your curated candidates
We present only top-tier, pre-screened Dental VAs who fit your workflow.
3. Start risk-free and grow smoothly
Our VA joins your team with full support. Not the perfect match? We replace them at no cost. Scale your hours or add more VAs anytime as your practice grows.
Let Remote Dental® VAs take care of administrative tasks so you can focus on patient care, treatment planning, and practice growth.
Hire with Complete confidence- If your Remote Dental® VA isn’t the perfect fit, we’ll replace them for free, no questions asked. That’s our commitment to your practice.