It shows a dental team member supporting back-office flow by transporting used trays to sterilization, highlighting efficient workflows and organized clinical support that help keep treatment areas clean and on schedule.
RD-28 helps retrieve and deliver instrument trays during procedures, minimizing interruptions and keeping dental staff focused on patient care and treatment tasks.
Dr. Leung: Bianca, can you come to room two, please?
Virtual Assistant (Bianca): Sure Doc. Let me go there.
Dr. Leung: Hey, Bianca, do me a favor. Take this to me in sterilization and let him know to give me the surgery kit, okay? I love you. Okay, now- Room two for the next patient, okay?
Virtual Assistant (Bianca): All right. All right. Thank you. I’ll be right back.
Dr. Leung: So, yeah. So any questions?
Patient (Nancy): No.
Virtual Assistant (Bianca): Hi, Vinnie.
Vinnie: Hi Bianca
Virtual Assistant (Bianca): Hi, how are you I have the vergetrice with me at the back. Okay. So the doctor said to take it, and if you can also give me the surgery kit.
Vinnie: Okay, sure. Thank you so much, Bianca.
Virtual Assistant (Bianca): Thank you. I’ll just wait for the surgery kit.
Vinnie: Yeah, sure. Just give me one second. And here’s your surgical kit. Thank you so much, Bianca.
Virtual Assistant (Bianca): All good. Thank you, Vinnie. I’ll be right back.
Vinnie: Yeah, sure.
Virtual Assistant (Bianca): Doctor.
Dr. Leung: Oh, you got it.
Virtual Assistant (Bianca): I have the surgery tips at my back, so you can get them.
Dr. Leung: All right. Thanks, Bianca.
Virtual Assistant (Bianca): You’re welcome. You’re welcome. Will there be anything that stops?
Dr. Leung: No, that’s it for now. Thanks.
Virtual Assistant (Bianca): All right. I’ll just go to my home base. Okay. Bye. Thank you. Okay.
It shows a dental team member supporting back-office flow by transporting used trays to sterilization, highlighting efficient workflows and organized clinical support that help keep treatment areas clean and on schedule.
Virtual Assistant: Hi, Doc.
Dr. Leung: Hello. Bring the dirty tray to sterilization, please.
Virtual Assistant: All right. I’ll do that now.
Virtual Assistant: Hi, Vin. Can you please take the dirty trace?
Vin: Yeah, sure.
Virtual Assistant: Back to home base now. Thank you.
Assists with perio charting to support accurate clinical records and smooth coordination during patient care, helping maintain efficient chairside workflows.
Nicholas: My name is Nicolas and today I’m joined by Dr. Angela Leung, dentist and a practice owner in South San Francisco. Dr. Leung, thanks for being here.
Dr. Angela Leung: Thank you for inviting me.
Nicholas: To start this simple, what’s the quick story of how you got into dentistry.
Dr. Angela Leung: Well, you know we were trying to pick a profession that would work with the lifestyle that, I would like to work in. And dentistry was good fit. And then I came out pretty much practicing as a full-time endodontist. Now over the years, dentistry has change and evolved implants became really huge in the early two-thousand. so I was, certainly one of the first early adopters as an endodontist getting into implant dentistry. So fascinating in terms of how implants work. I combined that into my practice. Our practice has evolved from a full-time endo practice to a full-time endo implant practice. Obviously we work a lot with a general dentists. There’s such high demand and as the world has changed, full large implants became really one of the mainstreams. So the practice have morphed into now a full-time or full-service practice but the emphasis is obviously on dental implants, as well as still… endodontics, as that’s my original specialty
Nicholas: I would to touch more on one of your biggest accomplishments and the remote dental VA’s. Could you say more about that?
Dr. Angela Leung: In the dental practices in the US, I think a lot of us have issues with staffing. In fact it’s more like an epidemic in the US. So it’s tough because the staff demand higher and higher wages but they really don’t have the skillsets to really substantiate what they’re asking for. And so most of the dental practices that I know throughout the country really have problems getting good staff members that are knowledgeable. So I’m no exception. I was in the same category as other dentists. I was determined to find a solution because I was experience the same stress level, the same chaos as everybody else. And they can remote in and they can serve as my front desk talking to patients live, from speaking to them, scheduling their appointments, collecting payments, whatever a typical front desk can do. In addition, I added the use of robotics. And we use robotics, same concept where we can get any assistance remote in. They could be in the back office, in the operators with me. Creating plans, doing period charting, doing anything a typical dental assistant can do administratively. So it really revolutionized, really, and transformed my practice from, my God, there’s high turnovers, people are not showing up for work, to now I have no stress. I have dependable staff. The office pretty much runs automatically All the way to helping them, building insurances and helping them understand how their particular policy works. it sucks up a lot of our time, to be honest. But that’s the US system and that’s just how things are at this stage.
RD-28 organizes clinical details, updates treatment information, and prepares plans for doctor review before they’re presented to patients. Helps reduce interruptions and keep treatment planning running smoothly throughout the day.
Dr. Leung: Okay?
Virtual Assistant: Okay
Dr. Leung: Okay. So on the other side, 29. I think it’s the filling that is being given up. I would say 31. There’s decay on the mesial aspect.
Virtual Assistant: Okay, Doc.
Dr. Leung: There’s a pretty big restoration. Why don’t you trip and find that for crown 2740?
Virtual Assistant: 2740 for 231.
Dr. Leung: Yeah. And then just say, Questionable root canal. Okay? Questionable.
Virtual Assistant: Okay.
Dr. Leung: We’ll see after we take out the decay, but there’s a cavity there. Same with 30. I would trip and find that for a crown, 2740.
Virtual Assistant: 2740. Okay.
RD-28 writes up treatment plans from doctor notes and clinical findings, ensuring procedures and details are clearly documented and ready for review, so the team can stay focused on patient care with consistent, accurate planning.
Virtual Assistant: Hi, Ms. Fine.
Ms. Fine: Oh, hi.
Dr. Leung: Hi.
Dr. Leung Can we help you? So one is under the gum, so I can’t really test it. See it, okay? I would say three. I will change up the filling. So two surface, posterior composite on number three, M-O, or the surface, okay? I’m just looking. Give me a second. I would say 12 on the facial. Class one. So one surface, posterior composites, the surface is facial. Okay?
Virtual Assistant: Okay, Doc.
Dr. Leung: I’m sorry, that was 13, not 12. Thirteen. Thirteen. Okay. B. It looks like you have a little blister, so I’ll be careful, okay?
Ms. Fine: Oh, thank you. That one hurt.
Dr. Leung: Yeah. Same thing on number 29, okay? So I would say 29. Surface is buckle, one surface posterior composite. Okay. Brind your teeth in on, okay? Mean, overall, I mean, some of the feelings that.