Frequently Asked Questions

What is a Dental Virtual Assistant (VA)?

A Dental VA is a remote professional trained to support dental practices with administrative, billing, and patient care tasks. They work virtually but integrate seamlessly into your team, using your office systems and workflows.

During your free consultation, we’ll review your practice’s size, call volume, and administrative needs. From there, we’ll recommend whether you should start with an Administrative VA, add Billing & Insurance support, or focus on Patient Care & Communication.

  • Small practices often start with 1 Administrative VA.
  • Growing practices may add 1 Billing VA for insurance and AR management.
  • Larger practices with higher call volumes usually benefit from 1–2 Patient Care VAs.

You can start small and scale as your needs grow.

All our Dental VAs come through our partner training and development agency, which provides specialized training, placement, and ongoing support. This ensures your VA stays sharp, reliable, and up-to-date on best practices.

Yes. Protecting patient data is a top priority. All VAs are trained in HIPAA guidelines and data security protocols through our partner agency. They use secure logins, avoid storing PHI outside your systems, and follow strict confidentiality agreements. We’ll also work with your office to align VA workflows with your compliance policies.

Yes — you’ll be assigned a dedicated VA who becomes an extension of your team. Unlike traditional call centers, you won’t deal with constant turnover or random staff.

Our partner agency provides continuous training and mentorship, so your VA is never left unsupported. You can also request custom training based on your office workflows.

Absolutely. If at any point you feel your VA isn’t the right match, we’ll work with you to reassign and replace them quickly. Our partner agency maintains a pool of trained VAs so replacements can be provided with minimal downtime.

Yes — we offer flexible terms. You can cancel with 30 days notice without long-term lock-ins. We believe in earning your trust, not trapping you in contracts.

Yes! We understand every practice is different. You can start with part-time support and increase hours as needed, or go directly to full-time coverage.

Pricing depends on the VA tier (Administrative, Billing, or Patient Care) and whether you need part-time or full-time coverage. We’ll provide a clear quote during your consultation.

  • Founded by a practicing dentist who understands real-world workflows
  • Over 6+ years of experience leveraging VAs in dental practices
  • Backed by training & placement through our partner agency
  • Exclusive preferred rates for general dentists who refer patients to Dr. Leung’s practice

Simply book a free consultation, and we’ll walk you through the process of selecting the right VA package, onboarding smoothly, and getting your team the support it needs.

Our Remote Dental Virtual Assistants typically cost between $7–$10 per hour, depending on the candidate’s skills, experience, and the client’s evaluation requirements. We work with each dental practice to match the right virtual assistant based on your specific needs and budget.