Watch real recordings of dental virtual assistants handling calls, scheduling appointments, managing payments, and supporting front-office workflows in real time.
See a dental virtual assistant confidently handling incoming calls, greeting patients, and keeping conversations professional, calm, and efficient from start to finish.
Dr. Angela Leung: Okay, Nancy, we’re done with the surgery today. How do you feel?
Nancy: Great.
Dr. Angela Leung: Okay. Come. We’re going to set you up with the follow-up.
Nancy: Okay.
Dr. Angela Leung: Two weeks of. We just finished the implant on number 30. So please book me a seat for the 2 weeks follow-up. Do you have any drug allergies?
Nancy: No, I don’t.
Dr. Angela Leung: Okay. So put her on just amoxicillin and Ivermectin. Okay? Two weeks follow-up. If you want to do the 3 months implant, do it as well. Okay? So she’s going to set you up. She’s going to set you up.
Virtual Assistant: Hi, Nancy. This schedule year appointment. As mentioned, you’ll have a follow-up appointment after 2 weeks. That’s a very quick 5-minute appointment on Tuesday, January 27th. What time would you prefer?
Nancy: Morning. Please.
Virtual Assistant: Morning. How about 10:00 AM?
Nancy: That’s fine.
Virtual Assistant: That work for you?
Nancy: Yes, it does. Okay.
Virtual Assistant: I’ll schedule this appointment for you. That will be again on Tuesday, January 27th at 10:00 AM. Okay? Speaker 1 And also, let’s also schedule for your implant stability appointment. That’s a 30-minute appointment Dr. Leung will check if your implant is ready for a crown. So that would be on Monday, April 13th. Would you still prefer at 10:00 AM then?
Nancy: Yes, please.
Virtual Assistant: I’ll schedule both appointments, and I’ll send copies of this to your email, okay?
Nancy: Okay, great.
Virtual Assistant: And for your pharmacy, what pharmacy would you prefer?
Nancy: Walgreens
Virtual Assistant: Walgreens. Can I have the street address, please?
Nancy: It’s West Lake Center.
Virtual Assistant: Greens in the West Lake. Let me double check on that. I’ll send it to Walgreens in West Lake. That would be amoxicillin for your antibiotics, and then IVP for your pain reliever. You can pick it up on your regal.
Nancy: Okay, thank you. The instructions will be on there as far as where I’m supposed to take it?
Virtual Assistant: Yes, everything will be there.
Nancy: Thank you.
Virtual Assistant: Okay, Thank you.
Watch appointment bookings and payment processing handled smoothly in one seamless flow, keeping the front desk organized and stress-free.
Virtual Assistant: Okay, I’m Ms. Elizabeth. For today, your total out pocket would be $125. Would you like to pay by card, cash or check?
Ms. Elizabeth: Card, please.
Virtual Assistant: Can you see the machine under my screen? You can insert your card there so I can see the details.
Ms. Elizabeth: Wow, that’s awesome yeah.
Virtual Assistant: All right. Wow. That’s awesome. Yeah. Let’s schedule for your next appointment.
Ms. Elizabeth: Okay.
Virtual Assistant: That would be for your impression, is that right?
Ms. Elizabeth: I think so.
Virtual Assistant: Wednesday, October 29th. Would you prefer a morning or an afternoon appointment?
Ms. Elizabeth: Let’s do a morning.
Virtual Assistant: We can do Wednesday, October 29th at 10:00 AM.
Ms. Elizabeth: Perfect.
Virtual Assistant: Does that work for you? Okay. I’ll schedule this appointment for you, and I’ll send a copy to your email.
Ms. Elizabeth: Thank you. Great.
Virtual Assistant: Okay. Thank you.
Ms. Elizabeth: Okay. Thank you.
Virtual Assistant: Have a nice day. Bye-bye. -bye.
A real patient conversation showing accurate scheduling, clear communication, and attention to detail that keeps the day running on time.
Dr. Angela Leung: Hello. Schedule 9 for implant on number 30 at the next available appointment.
Virtual Assistant: Very good. Hi, Ms. Mami.
Ms. Mami: Hello. How are you?
Virtual Assistant: For your implant appointment, the early available appointment will be on Friday, November 23rd at 11:30 AM.
Ms. Mami: That work, please? That works, yes, please.
Virtual Assistant: Okay, I’ll schedule this appointment for you and I’ll send a copy to your email.
Ms. Mami: Sounds good. Thank you.
Virtual Assistant: Thank you.
Get a front-row view of daily admin support in action, from managing calls to easing the workload of busy dental teams.
Staff: Donnie
Virtual Assistant (Donnie): Yes.
Staff: I see that for tomorrow. Someone canceled in the morning, around 10:00 AM.
Virtual Assistant (Donnie): Yes. The patient said he’s sick. He called me earlier and he said he’s sick, so he needs to cancel the appointment. But I’m working on having another patient scheduled for the same time.
Staff: Okay.
Virtual Assistant (Donnie): I’m just waiting for the confirmation.
Staff: Sounds good. Then also, would you be able to get back to Mr. Smith? He emailed you about an hour ago. I think he also wanted to get a refill for his descriptions.
Virtual Assistant (Donnie): Yeah, I already asked Dr. About it and still waiting for Doctor’s confirmation. Once Dr. Replies and confirms to I’ll give the refill, then I will send it to the pharmacy, and I’ll give Mr. Smith a call then.
Staff: Okay, sounds good. I think Nancy had a question regarding billing as well.
Virtual Assistant (Donnie): Yes, Ms. Nancy.
Staff (Nancy): Did Donna… Did she pay her bill today whenever she was in?
Virtual Assistant (Donnie): She said she’ll give us a call. She’ll give her card details because she left her card. Okay.
Staff: Thank you.
Virtual Assistant (Donnie): I’ll follow up on it. Don’t worry. Is that okay? Okay.
Staff: Thank you.
Virtual Assistant (Donnie): Thank you, baby.
Staff: Thank you.
Proof that efficient admin support can still feel personable, upbeat, and easy to work with.
Staff (One): Then you can talk to the patient like this. Yeah, you can talk to the patient like this. It’s like after COVID, you have to wear masks.
Staff (Two): That’s so funny. There we go. We have something for Bianca, too.
Virtual Assistant: It’s fine. It’s going to be cute. It’s going to be this one.
Dr. Angela Leung: Where do you get these things from? Is it on Zoom?
Virtual Assistant: Oh, here.
Dr. Angela Leung: Is it on Zoom? It’s on Zoom? Oh my God, this cracks me. I like that one. Oh, God. She’s so funny.
Virtual Assistant: Like a girl.
Dr. Angela Leung: That is hilarious. Yeah.
Virtual Assistant: This is safe though, right?
